Scott Silsbury Sports Therapy Privacy Policy

Privacy Policy for Scott Silsbury Sports Therapy

Effective Date: 01/07/2020

At Scott Silsbury Sports Therapy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our clinic or use our services. By accessing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, contact details (phone number, email address), date of birth, gender, emergency contact information, and occupation.
Health Information: Medical history, current health conditions, injury details, treatment history, and other health-related information necessary for providing therapy.
Payment Information: Credit card information, billing address, and insurance details, where applicable.
Appointment and Session Data: Dates and times of appointments, session details, and feedback provided during therapy sessions.
Other Information: Any additional information you voluntarily provide during consultations, feedback, or interactions with our staff.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide sports therapy services and related treatments.
To maintain accurate medical and treatment records.
To schedule appointments, send reminders, and communicate with you about your care.
To process payments for services rendered.
To communicate with your health insurance provider for billing and claims purposes (if applicable).
To comply with legal, regulatory, and professional requirements.
To improve our services and ensure a high-quality experience.

3. How We Protect Your Information

We are committed to safeguarding your personal information through:

Secure storage of physical and digital records.
Encryption of sensitive information when transmitted online (e.g., payment details).
Limiting access to your personal information to authorized personnel only.
Regularly updating and maintaining our security protocols to prevent unauthorized access, loss, or misuse of your data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

Healthcare Providers: With your consent, we may share relevant information with other healthcare providers involved in your care (e.g., referring physicians, specialists).
Insurance Providers: To process claims and billing with your health insurance provider.
Service Providers: We may share personal information with third-party service providers (e.g., billing companies, IT support) who assist us in managing our clinic operations, subject to confidentiality agreements.
Legal and Regulatory Compliance: We may disclose personal information if required by law, regulation, or in response to legal proceedings, subpoenas, or investigations.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to legal and regulatory requirements.
Opt-out of Communications: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at scottsilsbury.sportstherapy@gmail.com or call on 07969407677.

6. Data Retention

We retain your personal and health information for as long as necessary to provide our services and comply with legal, regulatory, or professional obligations. After this period, we will securely delete or anonymize your data.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to enhance user experience and gather non-personal information about website usage. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any significant changes by posting a notice on our website or contacting you directly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Scott Silsbury Sports Therapy

Unit 1 Venture Court, Bradley Lane, Newton Abbot, TQ12 1NB

07969407677
scottsilsbury.sportstherapy@gmail.com
www.scottsilsbury.co.uk